A series of 31 titles involving 9 hours study per title. Using these resources as a part of a supported programme, the following qualifications may be gained:

• S/NVQ Management Level 3
• Certificate in Team Leadership
• Certificate in Supervisory Management
• S/NVQ Customer Service Level 2
• Introductory Certificate in Supervisory Management
• Certificate in First Line Management

Target Audience

• Newly appointed team leaders or supervisors
• Anybody wanting to develop a particular management skill

These materials are designed to develop and update the skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work-based materials to improve individual and organisational performance.

Courses

Click here to order a complete set  £650.00 now £520.00

	Building a Team That Works
	Building Positive Relations at Work
	Developing People Through Mentoring
	Developing Yourself
	Effective Communication Through Face to Face
	Effective Writing
	Employment Law and You
	Getting the Best from Your Resources
	Getting to Grips with Budgets
	Handling Stress Positively
	Leading Change
	Learning to Learn
	Making Information Work
	Making the Most of Your Time
	Quality Matters
	Managing Successful Projects
	Meetings That Work
	Organisational Finance
	Planning and Controlling Costs
	Raising Morale and Motivation
	Recruiting Staff
	Running a Training Session
	Selecting the Right People
	Solving Problems and Making Decisions
	Team Leading
	Training to Produce Results
	Using Appraisals to Get the Best from People
	You and Your Customers
	Coaching for Improved Performance
	Achieving Results Through Other People
	Health and Safety and You